Author : Mike Tozer, P.Eng., VMA
Description : One of the biggest systemic barriers faced by employees in larger organizations is unclear accountabilities and expectations. It can lead to duplication of effort, confusion on roles and responsibilities, lack of alignment on goals, objectives and priorities, and excessive workload. In an attempt to increase organizational effectiveness, Enbridge Liquids Pipelines is seeking to tackle this barrier by first examining the functions performed by its core groups, which will provide a baseline and shed light on opportunities to challenge the status quo. The plan is to understand what functions need to be performed, map them out and assess the allocation of resources currently required. Many of these core groups work closely together and rely on each other for input or services. Once the functions of the groups are collectively understood, a cross-functional team of stakeholders will examine expectation levels and needs to identify ways of achieving the desired outcomes using fewer resources. Ideally this exercise will result in a more effective organization with increased employee capacity.