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Project / Business Management / Services > Diversity and Stakeholder Values
Author : Win Stebbins, Michigan Department of Transportation
Description :
Author : Steve Taylor
Description : Diversity, Equity and Inclusion are key to developing best value solutions for any project, process, service or product. Yet it can be difficult to meaningfully involve a diverse group of stakeholders in an inclusive process where every participant feels part of the solution. A facilitated value study seeks to enable participants to understand project goals and needs through the language of functions. Function Analysis moves the focus away from the expected solution and places the focus on the required needs (values). To achieve an equitable solution that is fit for purpose the needs of all stakeholders must be understood. Value Planning and World Café workshops enables participants from any background to share their perspectives in an inclusive process. Project examples will be given of using Value Planning and World Café workshops to understand the needs of non-technical stakeholders including community groups, the public, indigenous groups, students, and the visually impaired. Workshop techniques adapted for a facility study for the Canadian Armed Forces involving working level through to senior command were highlighted.

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Author : Dr. Paul Scarbrough
Description : This webinar demonstrates that facilitated Value Engineering and the language of functions overcome the increased conflict that can from diverse project teams. The structural process of making decisions has a high probability of conflict and hostility if the process does not work. This leads to the Diversity Paradox: Increased diversity always leads to more ideas that do not survive the process, and thus more potential conflict. Value Management is a reliable, and robust process that channels diverse teams to reach a common understanding of needs without reference to the current solution. Facilitated VM specializes in inclusion of diverse stakeholder ideas to solve big problems. 

Key Moments - 
2:31  Design Process deconstructs ideas
6:15  Diversity increases idea rejection
9:20  Different Cultures, Different Communication Problems
14:00 VE focuses participants on transcendent goal
15:20  Transcendent Goal creation through Function Analysis
17:49 Focus on goals (basic function) improves trust
18:29 VE is goal seeking, not consensus building
20:40 VE benefits from diversity in teams
22:47 Research shows diversity can lead to increased conflict.





 
Author : Paul Scarbrough, PhD, Professor, Goodman School of Business, Brock University
Description : The structural process of making decisions has a high probability of conflict and hostility if the process does not work. This leads to the Diversity Paradox: Increased diversity always leads to more ideas that do not survive the process, and thus more potential conflict. Value Management is a reliable, and robust process that channels diverse teams to reach a common understanding of needs without reference to the current solution. Facilitated VM specializes in inclusion of diverse stakeholder ideas to solve big problems. 

In Value Management, a series of analytical and creative steps overcomes the Diversity Paradox, team members become flexible in perspective, welcome new ideas and reach agreement on new solutions.
 
Author : Dorine Cleton
Description : The City Council of Rotterdam wanted to redevelop a low income densely populated area of the city using a public private partnership with a short timeline.  Value Engineering was used as a method to improve the plans of the project and to prevent time consuming law suits from stakeholders. This paper shows how Value Engienering together with a mediated Public Private Neighbourhood Partnership was used to involve the community and resulted in beneficial changes to the bus network at the Netherlands busiest bus transit station. . 
 
Urban redevelopment has significant impact on the lives of the people in the designated area and many of these projects are received with distrust and resistance. PPBS is a special form of mediation dedicated to urban development projects. The purpose of PPBS is to avoid these emotions, by bringing together the stakeholders in an early stage of a project. Value Engineering played a decisive role in this project as the main part of PPBS.

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Author : Corey White, PE, CVS, PMP, Deputy Chief Value Officer U.S. Army Corps of Engineers
Description : A critical, yet often overlooked, element to the success of VM/VE work is the role of the person managing the VM/VE effort for the customer. This presentation will discuss the importance of diversity in perspective as a common thread in the roles and responsibilities of a government/customer Value Program Manager.

The presentation includes the decision points that *must* consider diversity to enhance the chances of success, including staffing of the Value Program Manager position, Value Study strategy determination, and the use of VM/VE to improve the government/customer program itself.
Author : Norm Meyers, Ontario Ministry of Transportation
Description : Project case study demonstrates that through the use of Value Engineering, municipal, industrial and provincial interests came together in the modification of an interchange design to meet the needs of the Town of Arnprior's major employer, an aeronautical industry firm.
Author : Manuel Teles Fernandes
Description : This paper brings a new perspective of “value” and “Value Analysis” to professional practitioners, scholars, trainers and students in VA, VE and VM as defined in the European Norm EN 12973:2000.  Value Analysis (VA), as it was originally conceived, was defined and applied mainly as a cost cutting tool, in order to make products more competitive in the market place.
 
Many different and alternative applications of the value concept and of its original methodology have taken many professional practitioners and scholars to theorize and apply new and derived concepts and methods. This paper introduces a new and more comprehensive process in the discipline of Value Analysis (VA) to incorporate cultural value and perception value into a revised Value Analysis process.The tangible and intangible dimensions of value, namely “use value” and “economic value”, and “cultural value” and “perception value” are incorporated into the process. A redefinition of Value is introduced such as “emotional attributes” and “utility attributes”, “esteem service functions” and “use service functions”, and “soft-product cultural functions” and “hard-product technical functions”.
 
 
Author : Mushtaq Rabbi
Description :

The purpose of this presentation is to share the application of Value Methodology by the City of Calgary as a standard business practice to make effective infrastructure investment decisions.

The municipal services of the City of Calgary are delivered by 33 business units. Most of these services are delivered to the citizens include some type of infrastructure.

However, when it comes to investing in new infrastructure or upgrading existing infrastructure, a focus on effectiveness is critical in a fiscally constrained environment- mitigating service risks and gaining greater value from the committed investment. The concept of value to citizens was always there. However, there was limited or no structured approach to demonstrate rigour by multi-level stakeholders, for informed decision making, option selection and prioritization or for fostering a culture of innovation. For the longest period, the traditional approach of delivering municipal programs and projects was deemed suffice by various business units as a demonstration of value-added activity.

In this presentation, the presenter/s will draw from two recent case studies on how application of VM’s structured rigour, demonstrated value and resolved multi-stakeholder decision making in municipal infrastructure investments.

Author : Mike Pearsall, Ontario Ministry of Transportation
Description :
Title : Intercultural Product Development (PDF | 2016 | MEMBER-ONLY | #461)
Author : Marc Pauwels
Description : This paper gives a short overview of the product development process against the background of intercultural aspects. It begins with a description of the basics of culture and the basics of the product development process. The Value Analysis product development process is modified for Intercultural Product Development. The paper is concluded by a comparing the differences in lawnmower design between Germany and England. .

 
Author : Rob Kivi; Dan Preley
Description : Using a case study approach, the presentation examines the use of Value Engineering as a tool to build consensus and expedite decision making on issues involving First Nations stakeholders. Red Rock Indian Band (RRIB) expressed interest in acquiring lands that were being protected by the Ministry of Transportation of Ontario (MTO) for future highway improvements. Value Engineering was utilized to expedite the development of a recommended preliminary design concept that could be used as the basis for property protection and allow MTO to declare a portion of the protected lands surplus to their needs. By involving the First Nations stakeholders as active participants in the VE study, both MTO and RRIB were able to share their objectives, concerns and issues, while working toward a solution that offered benefits to both parties.

Programme: Sharing values with First Nations through VE
Author : Elizabeth Murphy, Peter Steacy
Description : A VE/Constructability Workshop was held to consider alternative implementation strategies for the Ottawa LRT that address both the City and Algonquin College’s short and long term goals, and allows for an effective contracting strategy that preserves the self interest of both agencies”Southwest Transitway Extension Project. The City of Ottawa and Algonquin College had separate and divergent implementation plans that were impacted by the Southwest Transitway. The focus of the VE study was to involve all stakeholders at the same table. The workshop team was charged with respecting the interests of all stakeholder and to focus on constructability and staging of the transitway and Alqonquin College expansion plans. The VE study resulted in changes to the transitway design and the Algonquin College Campus. 
Author : Chris Gauer, P.Eng, AVS, Infrastructure Ontario
Description :

MMM undertook a VA study to review the TransCanada Highway Alignment in the vicinity of Tower Road east of Regina.  The base case design involved a tight horizontal curve on the TransCanada Highway, a complex interchange geometry and extensive property acquisition and the adjacent property owners (the City, the Rural Municipality, landowners, developers and adjacent businesses) were not in favor of the project as planned due to property and access concerns.  The VA assignment was undertaken to address the cost, road geometry access, property and safety concerns associated with the base case design.

Author : Don Rowat, MTO
Description :

The success of a VE Study is largely determined by the composition of the project team. Typically, members are chosen for their prowess in their technical areas of expertise. However, another important team member should not be ignored; the stakeholder. Collaboration with stakeholders through Value Analysis results in better overall solutions to projects and a meaningful engagement with stakeholders.

The Bay of Quinte Skyway is a 17-span steel girder structure and crosses the Tyendinaga Mohawk Territory. The VE study was undertaken in 2012 and included project team members from the Tyendinaga First Nation.
Author : Tammy Dow & Scot McClintock
Description :

A Value Focus (VF) Workshop, conducted among various Region of Peel personnel required to define and deliver the Peel Manor Seniors Service Hub and Long Term Care project, provided a much-needed consensus based focus to move the project forward. Key questions answered were "What is the project?" and "How do we deliver the project?". The 32-member, multi-disciplinary VF Team of Region personnel and consultant facilitators and specialists used the value methodology to identify a substantial number of issues, risks and needs, as well as the functional requirements of the project. The result of the VF Workshop was a consensus understanding of what the project is; how it is to be delivered; what phases can be undertaken in parallel; and who is responsible for what in the delivery of the project.

 

Author : Rob Kivi
Description : Using a case study approach, the presentation examines the use of Value Engineering as a tool to build consensus and expedite decision making on issues involving First Nations stakeholders. Red Rock Indian Band (RRIB) expressed interest in acquiring lands that were being protected by the Ministry of Transportation of Ontario (MTO) for future highway improvements. Value Engineering was utilized to expedite the development of a recommended preliminary design concept that could be used as the basis for property protection and allow MTO to declare a portion of the protected lands surplus to their needs. By involving the First Nations stakeholders as active participants in the VE study, both MTO and RRIB were able to share their objectives, concerns and issues, while working toward a solution that offered benefits to both parties.
Author : Mei-yung Leung
Description : The design and construction of public projects should take into consideration of the needs and wants of the people affected, especially those of elders who are easily affected by their environment. The concept of public engagement (PE) has been gradually applied in public projects in order to ensure the projects’ success and the satisfaction of the stakeholders. However, because of differences in the various stakeholders’ backgrounds, values, interests, and so on, it is not easy to implement PE successfully. For this study value management (VM) was integrated into the PE process with the aim of improving the design of a public area so as to satisfy the special needs of elders.
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